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carly 13/08/2020
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Dear Vy, Thank you for you for your post. Firstly I would recommend that you fully charge your device, WIFI and Bluetooh enabled your phone along with deleting and then reloading the App to start again. We would recommend that you contact our ROW Customer Care Team who can assist you further with this and get you back on track to using your UFO. Hope this helps :)

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