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carly 26/03/2021
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Dear Alena, please delete the app and restart your phone. Then re-install the app, check if your LUNA™ 3 is charged and Bluetooth is turned on and try to connect to the app. Also keep in mind your wi-fi connection must be strong in order to download treatments via the app. If that doesn't help, contact our lovely Customer Service via customercare-emea@foreo.com and our agents will assist you further. Hope it gets resolved quickly :) Kindest regards!

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