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dora 27/03/2024
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Dear Kelly,

We're sorry to hear about your experience with our BEAR device and serum. Your satisfaction is our priority, and we understand your reluctance to give up on using your BEAR device. Here are some suggestions:

Switch to a Different Serum: Try a serum formulated for sensitive or acne-prone skin.
Adjust Your Skincare Routine: Use gentle cleansers and moisturizers.
Take a Break: Let your skin heal before reintroducing products.
Consult a Professional: Seek advice from a dermatologist for personalized recommendations.
Please reach out to our customer support for further assistance. Thank you for sharing your feedback.

Warm regards,

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