FAQ™ 101

CAUTION: FAQ™ 100 RANGE DEVICES MUST BE COMPLETELY DRY BEFORE STARTING YOUR TREATMENT. THESE DEVICES MUST NEVER BE USED ON THE THYROID AREA, THE EYEBALL OR THE AREAS DIRECTLY ABOVE OR BELOW THE EYE WITHIN THE ORBITAL BONE. DO NOT STOP MOVING THE DEVICE ON YOUR SKIN AT ANY TIME WHILE USING POWER-RF.

To unlock and register your device for first time use, download the FAQ™ app. Connect to the app via Bluetooth on your smartphone, and press the universal button on your FAQ™ device to sync the device to the app and set up your preferences.

1. Clean and dry your face and neck carefully so there is no remaining residue of any kind. Then apply FAQ™ P1 primer to your skin, distributing it evenly across all the areas you wish to treat. Be sure to leave a thin layer of FAQ P1 on the surface of your skin, to help the device glide smoothly

a) Press and hold the universal button for 3 seconds to turn on your device.

b) The indicator lights underneath the universal button indicate the Power-RF intensity setting of your device. You can adjust the intensity of Power-RF as desired by using the + and - buttons. (Please note that when you receive your device it will be set in ‘Basic’ mode - meaning you will only be able to access the lowest 5 intensity levels of Power-RF. In order to unlock ‘Pro’ mode and access the higher clinical-level intensities of your device, you will first need to go through the professional training via the app).

c) Each time you press the LED button, the LED-Pulse light will change to a different color. Pressing the LED button once more will turn the LED light off. (You can customize your device by deselecting LED light colors via Device Settings in the app, so that your device only has the LED light colors you are interested in using).

2. Lightly press the base of your device to your face, so that all five gold plates are in contact with your skin at all times. Slowly glide the device in tight circular motions and/or straight lines across each facial area, as shown in the comprehensive How To Use videos on the app.

3. Press and hold the universal button for 3 seconds to turn off your device. Then gently massage any remaining primer into your skin or rinse off, as you prefer

CLEANING YOUR FAQ™

Always clean your FAQ™ device thoroughly after use. Wash the entire device with warm water and soap, then rinse with warm water. Pat dry with a lint-free, non-abrasive cloth or towel. Afterwards, we recommend spraying the device with FAQ™’s Silicone Cleaning Spray and rinsing with warm water for optimal results.

NOTE: Never use cleaning products containing alcohol, petrol or acetone, as they may irritate the skin and damage the silicone.

WARNINGS
FOR OPTIMUM SAFETY

• Rejuvenating treatments with FAQ™ 101 should be comfortable – if you experience any discomfort or irritation, discontinue use immediately and consult a physician.
• Do not use on the chest / breast area, eye area (circular muscle within the orbital rim), mid-line (bone) of neck, or the genitals / groin area.
• Do not use over red skin, raised moles, major arteries (eg. carotid), enlarged capillaries, metal implants, infected areas, or areas with no feeling in them.
• Do not use the device to treat rosacea, moles, warts, open sores, cancerous lesions, or any skin condition.
• Do not use if you have any existing medical conditions such as epilepsy, a hemorrhagic disease, cancer, tumors, or perceptual disturbance.
• Do not use if you have had a laser treatment, chemical peel, or have any other form of injured or damaged skin.
• Do not use if you have had cosmetic surgery on your face.
• Do not use if you have any implanted medical device or any other electronic instrument or body aids.
• FAQ™ 101 should not be used on, near, or by children or those with reduced physical and mental abilities. Close supervision is necessary when this device is used, cleaned or stored near children or those with reduced physical or mental abilities.
• If you have a skin condition or any medical concerns, please consult a physician before use.
• If you have suspected or diagnosed heart disease, follow precautions recommended by your physician.
• Exercise particular care when treating the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.
• There may be a perception of flashing lights during the use of your device, resulting from the stimulation of your optic nerve. If you notice this condition constantly without the use of your device, consult your physician.
• Given the efficiency of the FAQ™ 101 technologies, we recommend that you do not use FAQ™ 101 for more than 10 minutes at a time.
• For reasons of hygiene, we do not recommend sharing your FAQ™ 101 with anyone else.
• Do not use while driving or operating heavy machinery.
• Do not use the device when it is plugged in.
• Do not insert any object into any opening of the device.
• Do not use the device if it is overheating or you suspect that it is malfunctioning.
• Avoid leaving your FAQ™ 101 in direct sunlight and never expose it to extreme heat or boiling water.
• FAQ™ 101 should be completely dry before use. Do not use the device if it has been submerged in water, and do not use with wet hands.
• This device should only be used with a 5V SELV power adapter.
• It is recommended that IEC60335-2-29 or IEC61558-2-16 standard power suppliers are used to charge the device.
• Before charging, make sure that the plug and socket are completely dry. Failure to do so may result in electric shock, short circuit, or fire.
• Do not use the device while charging. Discontinue use if this device or charger is not working properly or appears damaged in any way. Use the power cord supplied with your device only.
• This appliance contains batteries that are non-replaceable.
• The battery must be removed from the appliance before it is disposed of. The appliance must be disconnected from the supply mains when removing the battery, and the battery is to be disposed of safely.
• This product contains no serviceable parts.
• This device is intended for cosmetic use on the face and neck. Any harmful consequences resulting from misuse, application to other body areas, connection to improper voltage sources, dirty conductive solution or spheres, or any other improper applications are not the responsibility of FAQ™ 101.
• Use this device only for its intended use as described in this manual. If you do not find the answer to your specific question, or if you have any other questions regarding the device’s operation, please visit faqswiss.com/support

TROUBLESHOOTING

Precautions to be taken in the event of changes in the performance of FAQ™ 101:

If FAQ™ 101 is not activated when pressing the universal button:

• Battery is empty. Recharge using USB charging cable for up to 1.5 hours until fully charged and then restart your device by holding down the universal button.

If FAQ™ 101 cannot be switched off and/or the universal button does not respond:

• Microprocessor is temporarily malfunctioning. Press and hold the universal button to restart the device.

If FAQ™ 101 won’t sync to the FOREO For You app:

• Switch your Bluetooth off and then on again to try reconnecting.
• Close the FOREO For You app and then reopen it to start the process over.
• Check to see if the app needs to be updated in your mobile device’s app store.

Register warranty

To activate your 2-Year Limited Warranty, register through the FAQ™ Swiss app, or visit faqswiss.com/product-registration for more information.

2-year limited warranty

FAQ™ Swiss warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify FAQ™ Swiss during the warranty period, FAQ™ Swiss will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period.

To claim your warranty, you must log in to your account at www.faqswiss.com and then select the option to make a warranty claim. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

Disposal information

Disposal of old electronic equipment (applicable in the EU and other European countries with separate waste collection systems).

The crossed-out dust bin symbol indicates that this device should not be treated as household waste, but rather be brought to the appropriate collection point for recycling of electrical and electronic equipment. By ensuring this device is disposed of correctly, you will help prevent the potential negative consequences for the environment and human health which could be caused by inappropriate waste handling of the product. The recycling of materials will also help conserve natural resources.

For more information about the recycling of your device, please contact your local household waste disposal service or your place of purchase.

Battery removal

CAUTION: This process is not reversible. Opening the device will void its warranty. This action must only be undertaken when the device is ready to be disposed of.

Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, open the inner plastic shell after removing silicone outer layer and remove the battery to be disposed of in accordance with your local environmental regulations. Wear gloves during this process for your safety. Detailed visual instructions are provided below.